Frequently Asked Questions
Selling With Us
What brands do you accept?
We focus on contemporary and luxury designers like Chanel, Hermès, Gucci, Prada, Louis Vuitton, and more. Feel free to submit any high-end piece — we’ll let you know if it’s a fit.
What condition do items need to be in?
We accept items in excellent to like-new condition. That means clean, gently worn or unused, and free of damage, stains, or strong odours. Original packaging, dust bags, and receipts are a bonus but not required.
How long is the consignment period?
Our standard consignment term is 90 days. During that time, we’ll actively market your item in-store and online. If it hasn’t sold by then, we’ll reach out to discuss next steps.
Can I get my item back if I change my mind?
Yes — just contact us to arrange a return. Please note that if the item has already been listed or professionally photographed, a small handling fee may apply.
How do you determine pricing for an item?
We evaluate each piece based on current market trends, brand demand, condition, and original retail value. Our goal is to price your item competitively to ensure a timely sale while maximizing your return. You’ll receive a proposed selling price for approval before it goes live.
How will I know if my item has sold?
You’ll receive an email notification when your item sells. We process consignor payouts at the end of each month, so you’ll also hear from us when your earnings are on their way.
Can I drop off items for sale?
Yes. If you’re in Vancouver, we offer drop-off by appointment. Please contact us to schedule a time — we’d love to see your pieces in person. Not local? No problem — we accept items by mail too.
Do you accept items from outside of Vancouver?
Absolutely. We welcome consignors from across Canada. After you submit your item through our online form and it’s approved, we’ll provide easy shipping instructions to send it our way.
How do I receive money when my item sells?
You can choose between e-transfer, EFT, or store credit. Payouts are processed monthly and include a detailed breakdown of what sold and what you’ve earned.
What happens if an item does not sell?
Items we are unable to sell are thoughtfully donated to local shelters and charitable fundraising initiatives such as Dress for Success, Lions Gate Foundation, and North Shore Family Services.
Buying From Us
Are all items authenticated?
Yes! Authenticity is a core commitment at Kajé. Learn more about our rigorous authentication process.
What is your return policy?
All sales are final. As a consignment shop, each item is unique and sold on behalf of individual sellers. If you have any questions before purchasing, we’re happy to provide additional photos or measurements.
Can I see or try on an item before I buy it?
If you're in Vancouver, we may be able to arrange a private viewing by appointment. Send us a message to inquire — we'd love to help.
What condition are the items in?
All items are pre-owned and carefully curated for quality. Each listing includes a detailed condition description and clear photos. We also note any visible signs of wear so you know exactly what to expect.
Shipping and Delivery
How much does shipping cost?
Shipping fees are calculated at checkout based on your location and the size/value of the item. We offer flat-rate or free shipping promotions from time to time — keep an eye out!
Do prices include taxes and duties?
Applicable Canadian sales taxes (GST/PST/HST) will be calculated at checkout. There are no duties on orders shipped within Canada.
How long will it take to receive my order?
We typically process and ship orders within 2–3 business days.
- Within Canada: delivery takes 2–7 business days depending on your location.
- To the US: delivery usually takes 5–10 business days, though customs delays can occasionally occur.
Do you ship to the U.S.?
Yes! We ship across Canada and the U.S. Please note that customers are responsible for any customs duties or import taxes charged upon delivery.
Do you ship internationally?
At this time, we primarily serve customers within Canada and the US. If you’re located outside of Canada or the US and are interested in an item, please contact us to inquire about shipping options.
Is my package insured?
Yes, all shipments include insurance for the full value of the item, plus tracking. We want to make sure your luxury item arrives safe and sound.
Do you offer local pickup in Vancouver?
Yes! If you're located in Vancouver, you can select “Local Pickup” at checkout. We'll contact you to schedule a convenient time to pick up your item.
What should I do if my package is delayed or lost?
If your package hasn’t arrived within the expected timeframe, please reach out to us. We’ll contact the carrier, file any necessary claims, and keep you updated along the way. Your satisfaction and peace of mind are our priority.